Right now I have a problem where a customers server just doesn't backup. Not for love nor money. The connection is over a WAN type connection, so not your average setup, but none the less, working fine previously.
First of all we suspected the comms - e.g. VPN, the Routers, the provider connection, and did the usual testing to be sure that isn't the cause. We saw a couple things that made us "think" the isuse was there but nothing too worrying.
Not a problem though, we've got multiple WAN links, and another way to get to the other end. A couple config changes, and the route now uses a different WAN link at both ends (e.g. BEWS Media Server and RAWS Enabled Server being backed up).
Problem still exists. So it's not comms then (given the other links switched to backup another server at the same site daily (40-60Gb/day without complaint).
So the issue is likely something with the server being backed up.
The point of the post though, is to let you know how to temporarily enable the debug backup logging on the Remote Agent (RAWS).
Stop the service, add "-debug" (no quotes) to the "startup parameters" in the services management in Admin Tools (or start > run > services.msc and hit enter...)
Start the service. You're good for logs until the next restart of services/server reboot.
Logs go in your backup exec install directory on the server being backed up, in the Logs subfolder named beremote... something...
(Oh yeah, and a warning, the debug logs are HUGEEEEEE)
